Salesforce Expands Market Share with Agentic AI
Salesforce is leveraging agentic AI, autonomous systems capable of independent decision-making, to enhance customer service and productivity. Their “Agentforce” initiative has been integrated across platforms, with notable success at Fisher & Paykel, where AI now handles 66% of website inquiries and provides proactive customer recommendations. Internally, AI agents resolve 84% of customer queries, allowing the company to reassign 2,000 support roles. The Australian
Why it matters: This demonstrates how agentic AI can streamline operations, reduce costs, and improve customer engagement, offering businesses a competitive edge in the evolving digital landscape.
JPMorgan Enhances Client Services Amid Market Volatility with AI
During the April 2025 stock market turmoil, JPMorgan Chase utilized advanced AI tools, particularly Coach AI, to provide personalized services to clients. This approach led to a 20% increase in asset and wealth management sales between 2023 and 2024. The bank’s GenAI toolkit, used by over half of its 200,000 employees, contributed to nearly $1.5 billion in cost savings through improvements in fraud prevention, trading, and credit decisions. Reuters
Why it matters: JPMorgan’s strategic use of AI showcases how financial institutions can enhance client services and operational efficiency, especially during periods of market instability.
Harvey AI Transforms Legal Services
Legal AI startup Harvey is revolutionizing the legal field by automating routine tasks and enhancing efficiency. Trained with extensive legal data and refined with attorney input, Harvey’s AI tools assist in processing complex legal documents, thereby increasing productivity without replacing lawyers. Business Insider
Why it matters: Harvey’s approach illustrates the potential of AI to augment professional services, enabling legal firms to handle more cases efficiently and reduce operational costs.
EdgeUp Personalizes Exam Coaching with AI
Entrepreneurs Jubran Siddique and Mohammed Khalid have launched EdgeUp, an AI-powered software aimed at revolutionizing exam coaching in India. By assessing cognitive traits and learning styles, EdgeUp creates custom lesson plans and study schedules, offering highly personalized learning experiences. The startup has agreements with over 50 coaching institutions and aims to reach 100,000 users in six months. The Times of India
Why it matters: EdgeUp’s personalized approach demonstrates how AI can transform education by catering to individual learning needs, thereby improving outcomes and scalability.
AI Agents Revolutionize Customer Relationships
AI agents are transforming business-customer interactions by making them more personal and responsive, especially through integration with messaging platforms like WhatsApp. These agents perform tasks across customer service, coding, legal services, and healthcare scheduling, leveraging user data to tailor experiences. Companies like Meta are heavily investing in AI-based messaging solutions, with significant capital spending projected for the year. WSJ
Why it matters: The integration of AI agents into customer communication channels enhances engagement and efficiency, but businesses must manage them carefully to maintain reliability and trust.WSJ
